Waterfronts / Baltimore + San Diego

We’ve helped shape one of America’s most recognizable urban waterfronts.

Now we help waterfront businesses grow: water taxis, tour and charter operators, marinas and attractions. Strategy, brand and marketing from the team behind Light City, Mr. Trash Wheel and the Waterfront Partnership of Baltimore.

01 / Fill the boats

Ridership & ticket sales

Websites, booking paths and digital advertising built to turn interest into riders, in peak season and the slow months around it.

  • Website & booking experience

  • Paid search & social advertising

  • Seasonal & event campaigns

  • Analytics & reporting

02 / Grow the high-margin work

Charters, groups & partnerships

Private charters, corporate events and partnerships are often a waterfront operator’s most profitable revenue. We build the offers, pages and outreach that sell them.

  • Charter & event packages

  • Group & corporate sales outreach

  • Hotel, venue & tourism partnerships

  • Sponsorships

03 / Become part of the city’s story

Brand & visitor experience

The best waterfront businesses become landmarks people love, not just a way across the harbor. It’s how a trash interceptor became a global icon, and it works for boats, tours and attractions too.

  • Brand strategy & identity

  • Signage, wayfinding & onboard experience

  • Social media & content

  • PR & storytelling

04 / Plan what’s next

Growth strategy

New routes, new services, new partners. We help owners decide where to grow and build the plan to get there.

  • Growth & opportunity audits

  • New service & route planning

  • Pricing & revenue strategy

  • Marketing team setup & management

05 / Selected work

Our work on the waterfront.

  1. Baltimore Water Taxi / Harbor Boating Inc.

    Brand & commercial growth

    Brand, websites, digital advertising, social media and charter sales for Baltimore’s water taxi.

    Current client · case study coming soon

  2. John S. Connor

    Brand & website

    A centennial rebrand and new website for a century-old global shipping and logistics company.

    Read the case study ↗

  3. Light City

    Destination creation

    We conceived Light City and led its concept, strategy and partnerships: America’s first international light festival, drawing 1.3M+ visitors to the Inner Harbor and $111.6M in economic impact over three years.

    Read the case study ↗

  4. Waterfront Partnership of Baltimore

    Place branding

    A new identity, website and story that gave the Inner Harbor’s many programs one clear voice.

    Read the case study ↗

  5. Mr. Trash Wheel

    Brand storytelling

    We gave a harbor trash interceptor his name, googly eyes and voice. He became Discovery Channel’s #1 story of the year and helped raise $500K+ for a second wheel.

    Read the case study ↗

Also: Visit Baltimore’s Experiential Tours collateral.

Explore all work ↗

  • “Both Mr. Trash Wheel and Light City are two of the greatest stories to come out of Baltimore in recent years, and neither would have been possible without What Works.”

    Adam Lindquist, Waterfront Partnership of Baltimore

06 / Start a conversation

What’s next for your waterfront?

A busier season, a bigger charter business, a new route, or an idea that doesn’t fit a category yet. Tell us what you’re working on.